Hours of operation
Customer service is available Tuesday through Friday 10am-6pm PST and on Saturday 10am-2pm PST. Direct messages on social media may be responded to with a standard response and emails sent will be answered during business hours. If your call is not answered we may be on another line or away from the phone, please leave a detailed voice message and your call will be returned.


Out of stock
Thank you for your interest in our products. Manufacturing is a lengthy process and from time to time we experience outages between production runs. Follow us on social media as we announce new and restocked products on those sites. All links can be found on our website. We can’t and won’t promise exact dates if the product during or post-production doesn't meet our standards we won't release it.


Custom work
We are proud to offer custom work through our gunsmithing division. Please contact or visit our GDEM website for pricing and services at


Shipping and Returns 

See our shipping and returns policy under the “Shipping and returns” section.


Exchanges/ Missing items/ Wrong part shipped
If you ordered the wrong part or size, or the wrong part was shipped, please email us using the “Contact us” link with your order number for reference. We will contact you to authorize the return and provide either the shipping information or an RA label. Also for more information see our "Shipping and Returns" section. 


My order didn’t show up.
If your order failed to be delivered, please check your tracking number and follow up with your local post office or apartment office first. Most orders take 2-5 business days to be delivered. If you haven’t received your order by then please use the “Contact us” link with your order number for reference.


Do I get a tracking number?
We provide a tracking number with our shipping. If you did not receive the number with your shipped email confirmation, please contact us under the “Contact us” section with your order number or sign into your account to view your order to receive the tracking info.


My part is not working like it is supposed to
We have a lifetime warranty on all of our parts (excluding final sales and clearance items). If for any reason your product failed to perform, please email us under the “Contact us link” with your order number for reference. We will contact you to assist in troubleshooting or authorizing the warranty to get you back up and running.


We offer a LEO, Military and First Responders discount. Please see LEO/MIL DISCOUNT link for more info.